Cookie Policy

Gympass uses cookies for various purposes, including to retrieve information, to make navigation easier and to understand how you interact with our services

This site, like many others, uses cookies and similar technologies to help us customise your experience. Cookies are used in a number of ways and some features of the website simply would not work without them. Gympass uses cookies for various purposes, including to retrieve information, to make navigation easier and to understand how you interact with our services. For more information about how Gympass handles personal data, please review our Privacy Policy.

What are cookies?

Cookies and similar technologies are small text files that are stored by the browser on your device. They are designed to store basic information and to help websites and apps recognize your browser.

Why does Gympass use cookies?

We use these technologies for a number of purposes, such as:

  • Essential Cookies - We use cookies where they are essential for the operation of our site, for example to remember that you are signed in to our site.
  • Session Cookies - We use cookies to allow our site to uniquely identify your browsing session.
  • Analytics Cookies - We use “analytics” cookies in order to analyze usage patterns and to improve our service.
  • Social Media - We may use cookies to personalize your interaction with social media, such as Facebook, or Twitter. For more information about managing these cookies, please visit the third party's website.

Different cookies will be stored by a web browser for different lengths of time depending on a cookie's function.

Choices

By using our site, you acknowledge that we may store and access essential cookies on your computer or other device In addition, we may also store and access certain non-essential cookies on your computer or other device where you give permission.

Please know that some aspects of our site may not work properly and you may not be able to access all or part of our site if you choose to withhold consent to our use of cookies or if you subsequently block or delete cookies You can block the use of cookies by activating the relevant settings in your browser Your mobile device may allow you to control cookies through its settings function; refer to your device manufacturer's instructions for more information

Cookie NameTypeCategoryExpiration dateUsage
bscookieThird PartyFunctional1 yearUsed by the social networking service, LinkedIn, for tracking the use of embedded services.
access_infoGympassEssentialend of sessionUsed to store the user access information that was authenticated following OAuth2 patterns
app_versionGympassFunctional1 yearSaves the mobile app version which is used by the user. This cookie is used to identify if the user is accessing Gympass from a mobile app and which version.
booking_enableGympassEssentialend of sessionUsed to inform the microservices (part of AWS platform) if the booking option should be displayed
cgGympassEssential8 hoursThis cookie is used to inform if a company portal could be access from other countries (Company geolocated)
cityGympassFunctional1 yearUsed to store the user's city identified by geolocation or according user's last search at Gympass.
company_idsGympassEssential1 yearUsed to display the available companies where the user can be associated
countryGympassFunctional1 yearUsed to store user's country, identified by geolocation or according user's last search at Gympass.
didGympassAnalytics1 yearUsed to store user's device information.
dismiss_cookiesGympassEssential1 yearUsed to inform you that the user has already visited the page where is asked if they agree with Gympass' cookies policy
dismiss_email_overlayGympassEssential3h30Used to inform you that the user has already visited the page where is asked to subr to newsletter
errorGympassEssential1 yearUsed to save any errors during user's registration. It is used to identify the error type then redirect them to the error page
first_time_ip_redirectGympassEssential1 yearWhen the user accesses the Gympass for the first time and tries to register, it is checked whether the IP address belongs to any partner company. If yes, we can redirect the user to the company registration page. This cookie verifies that the user has already been redirected, to avoid do it again.
first_time_pre_homeGympassEssential1 yearWhen the user first accesses Gympass from a mobile device, a pop-up appears prompting the user to register. This cookie verifies that the pop-up already been shown, to avoid do it again
geolocatedGympassFunctional8 hoursThis cookie informs if the user already has its geolocation identified, if so all results showed at gym list page is filtered according geolocation saved
geolocation_allowedGympassFunctional1 yearThis cookie informs if the user allowed system to use his geolocation. It is used to pre filtering gym list, map and other related results
has_logged_inGympassEssential1 yearUsed to inform if the user already has signed in once. If yes, the user is redirected to login
localeGympassFunctional1 yearUsed to store user's language in order to set the system language.
location_latGympassFunctional1 yearUsed to store user's latitude.
location_lngGympassFunctional1 yearUsed to store user's longitud.
partner_codeGympassEssential60 daysThis cookie is used to set a comission condition for a partner
partner_nameGympassEssential60 daysThis cookie is used to set a comission condition for a partner
person_return_toGympassEssential1 dayThis cookie stores the last page visited by user before they login. It is used to redirect the user for the previous page after their authentication
person_search_infoGympassEssential1 yearThis cookie stores the value informed by the user through the registration search form. It is used to autofill the form fields
person_typeGympassEssential1 yearThis cookie informs if the user type in order to redirect them sign up or sign in page
promotion_idGympassEssential3 hoursThis cookie is used to set a discount condition for an user
rGympassEssential1 yearThis cookie is created when the user access the system and the paramater "r" is present. Usually this parameter is the company slug referred in url from company portal or a token from another user that is referring Gympass. The system check is this cookie is a valid company slug or a person token and create the user bounded with the informed company or with a referral discount
referral_company_idGympassEssential1 yearThis cookie is used for setting the logo, name and other info related to the company at sign up/sign in pages
referral_idGympassEssential60 daysThis cookie is used to set a referral discount condition for an user
registration_typeGympassEssential1 yearThis cookie stores the registration option chosen by the user or identified by system in order to guide them through the entry flow pages.
set_logout_intGympassAnalytics1 yearThis cookie is set when the user logs out through a mobile device.
set_sign_in_intGympassAnalytics1 yearThis cookie is set when the user signs in through a mobile device.
source_pageGympassAnalytics10 minutesThis cookie stores the source page where the user has registered
sso_companies_for_selectGympassEssential1 yearThis cookie is set when an user using SAML authentication (Single Sign On) tries to enter into the system
sso_typeGympassEssential10 minutesThis cookie saves the SSO (Single Sign On) type used when an user enters into the system through a SSO method
stateGympassAnalytics1 yearThis cookie is used to store user's state, identified by geolocation or according user's last search at Gympass
subscription_processGympassEssential30 minutesThis cookie saves the main options of the last subscription added by an user
swGympassFunctional1 yearThis cookie is created when the system gets permission from the user to send push notification through a web browser.
text_new_entry_flowGympassEssential3h30This cookie is set when the user access the new entry flow through a mobile device.
user_identifyGympassFunctional1 yearThis cookie stores the user info that was identified during the entry flow.
utm_paramsGympassAnalyticsNot setThis cookie is set to apply parameters in order to identify if the user source (email, clicked links
viewer_idGympassFunctional1 yearThis cookie stores the viewer token. It is used to identify the viewer's record that is currently using the system.
x_sessionGympassEssentialend of sessionThis cookie stores the user's session token. It is used to identify if the user is authenticated
remember_person_tokenGympassFunctional3 hoursThis cookie is set when an user select the option "remember me" option at sing in page. It is used to know if the user session must be logged.
_hjFirstSeenGympassAnalytics30 minutesThe cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information.
__cf_bmGympassFunctional30 minutesThis cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
AnalyticsSyncHistoryThird PartyMarketing1 monthLinkedin: Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries
_hjAbsoluteSessionInProgressGympassAnalytics30 minutesHotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjIncludedInPageviewSampleGympassAnalytics2 minutesThis cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
li_gcThird PartyFunctional6 monthsLinkedin: Used to store guest consent to the use of cookies for non-essential purposes
__cfruidGympassEssentialSessionCookie associated with sites using CloudFlare, used to identify trusted web traffic.
__cf_bmThird PartyFunctional30 minutesHubspot: This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
__cfruidThird PartyEssentialSessionCookie associated with sites using CloudFlare, used to identify trusted web traffic.
_hjIncludedInSessionSampleGympassAnalytics2 minutesThis cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit
optimizelyEndUserIdGympassAnalytics6 monthsOptimizely uses this cookie to store a visitor's unique identifier, a combination of a timestamp and a random number. Different variations of web parts are shown to users that optimizes the website's user experience.
_gaGympassFunctional2 yearsThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gat_UA-220116801-1GympassAnalytics1 minuteThis is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
__hstcGympassAnalytics6 monthsThis cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
_ga_L07M6C9ZBZGympassAnalytics2 yearsThis cookie is used by Google Analytics to persist session state.
_gidGympassAnalytics1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
__hsscGympassFunctional30 minutesHubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
_ga_ELCPCN0G9XGympassAnalytics2 yearsThis cookie is used by Google Analytics to persist session state.
_gat_UA-32039121-1GympassAnalytics1 minuteThis is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gatGympassAnalytics1 minuteThis cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites.
__hssrcGympassEssentialSessionThis cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
lidcThird PartyFunctional1 dayLinkedIn sets the lidc cookie to facilitate data center selection.
A3Third PartyMarketing1 yearAds targeting cookie for Yahoo
IDEThird PartyMarketing1 yearThis cookie is set by Doubleclick and carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
MUIDThird PartyMarketing1 yearBing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
UserMatchHistoryThird PartyFunctional1 monthThis cookie is used to track visitors so that more relevant ads can be presented based on the visitor's preferences.
_fbpGympassMarketing3 monthsUsed by Meta to deliver a series of advertisement products such as real time bidding from third party advertisers
_gcl_auGympassAnalytics3 monthsUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services
_GPBR_sessionGympassEssential10 yearsUsed to store session data on the browser (client side)
_uetvidGympassAnalytics1 yearThis is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
bcookieThird PartyMarketing1 yearThis is a Microsoft MSN 1st party cookie for sharing the content of the website via social media.
_uetsidGympassMarketing1 dayThis cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
test_cookieThird PartyMarketing15 minutesThis cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies.
hubspotutkGympassAnalytics6 monthsThis cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary.
ajs_anonymous_idGympassAnalytics1 yearThis cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before.
_gat_clientTrackerGympassAnalytics1 minuteGoogle Universal Analytics technical cookie used to throttle request rate
__zlcmidGympassEssential1 yearLive chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.
langThird PartyFunctionalSessionRemembers the user's selected language version of a website
langThird PartyFunctionalSessionRemembers the user's selected language version of a website
_ttpGympassMarketing1 yearThe TikTok cookie that collects data about behavior and purchases on our website and measures the effect of our advertising is used to market ourselves on TikTok. This tracking is used to evaluate and measure the performance of different campaigns and marketing strategies on TikTok and to identify a visitor.
_an_uidGympassAnalytics7 days6sense: Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.
_gd_sessionGympassAnalytics4 hoursCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.
af_idThird PartyAnalytics2 yearsAppsflyer: Registers a unique ID that is used to generate statistical data on how the visitor uses the website and the app.
ln_orGympassMarketing1 dayLinkedin: Used to identify if Oribi analyses can be performed on a specific domain
_ttpThird PartyMarketing1 yearThe TikTok cookie that collects data about behavior and purchases on our website and measures the effect of our advertising is used to market ourselves on TikTok. This tracking is used to evaluate and measure the performance of different campaigns and marketing strategies on TikTok and to identify a visitor.
_dd_sGympassEssential15 minutesDatadog: Cookie used to group all events generated from a unique user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling, and the expiration date of the session. The cookie is extended for an extra 15 minutes every time the user interacts with the website, up to the maximum user session duration
_hjSessionUser_{site_id}GympassAnalytics1 yearSets a unique Hotjar User ID for a user upon their first visit to a page, persists this ID for subsequent visits to the same site for 365 days, and ensures that data from these visits are attributed to the same user ID in the form of a JSON data type.
6suuidThird PartyAnalytics2 years6sense UUID
_hjSession_{site_id}GympassAnalytics30 minutesHotjar: Holds current session data, ensures subsequent requests in the session window are attributed to the same session for a duration of 30 minutes, and is in the form of a JSON data type.
_rdt_uuidGympassMarketing3 monthsReddit: Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
_tt_enable_cookieGympassMarketing1 yearThe TikTok cookie that collects data about behavior and purchases on our website and measures the effect of our advertising is used to market ourselves on TikTok. This tracking is used to evaluate and measure the performance of different campaigns and marketing strategies on TikTok and to identify a visitor.
_gd_visitorGympassAnalytics2 yearsThis cookie contains no identifying information and is used for diagnostic purposes. We use this to track signup commissions for our affiliate program.
afUserIdGympassAnalytics2 yearsWhenever the SDK gets initialised for Appsflyer and generates a User unique ID
AF_SYNCGympassAnalytics7 daysVimeo sets this cookie to enable the video to play and to collect analytics data, such as how long a viewer has watched the video. This cookie does not track individuals.
INBENTA_CHATBOT_LANGUAGEGympassEssential12 hoursInbenta Bot: Save the chatbot language
ajs_user_idGympassAnalyticsneverThis cookie is set by Segment to help track visitor usage, events, target marketing, and also measure application performance and stability.

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